Melbet Privacy Policy

Melbet understands that trust is foundational to the relationship between a betting platform and its customers. This Privacy Policy sets out in plain terms how we collect personal data, the purposes for which we use it, and the measures we take to keep it secure. By using the Melbet UK platform, you acknowledge that you have read and understood this policy.

Our data processing activities are governed by UK GDPR and the Data Protection Act 2018. As a UK Gambling Commission-licenced operator, certain data collection and retention obligations are mandatory and cannot be waived, including identity verification and transaction records required under anti-money laundering legislation.

Categories of Data Collected

At the point of registration, we collect your full legal name, date of birth, email address, residential address, and telephone number. These are used to create your account, verify your age, and satisfy our legal identity requirements. Additional verification documents — typically a government-issued photo ID and a proof of current address dated within the last three months — may be requested before your first withdrawal is processed.

Once your account is active, we collect data relating to your use of the platform: betting and gaming activity, deposit and withdrawal records, chosen payment instruments, promotional bonuses claimed, and any customer service interactions including live chat transcripts and emails. We also automatically collect technical data from your device, including IP address, browser version, operating system, and pages visited, to maintain platform security and optimise your experience.

Lawful Bases and Purposes

We process your data under three primary lawful bases. First, contractual necessity: providing the Melbet betting service requires us to maintain your account, process your transactions, and administer your bets. Second, legal obligation: UK GDPR, UKGC licence conditions, AML regulations, and tax law require us to collect and retain specific records. Third, legitimate interests: fraud prevention, platform security, and responsible gambling monitoring are carried out on the basis of legitimate interests, provided these do not override your rights. Where we send you marketing messages, we rely on your explicit consent.

Third-Party Sharing

Melbet works with payment processors, identity verification services, fraud prevention agencies, and analytics providers. Each third party operates under a data processing agreement and is permitted to use your data only for the specified purpose. We do not sell your personal data to advertisers or data brokers.

Retention Period

Account data is retained for a minimum of five years from the date of account closure, consistent with UKGC requirements. Certain financial records may be held for up to seven years under HMRC regulations.

Your Rights

As a UK data subject, you have the right to access, correct, restrict, port, or erase your data (where legally permissible). You also have the right to withdraw consent for marketing at any time and to object to processing based on legitimate interests. Submit requests to [email protected]. Unresolved complaints may be escalated to the ICO at ico.org.uk.

Last updated: February 2026